Frequently Asked Questions

All of the projects you've already entered into the platform will be preserved and available for your review. We aren't in the business of taking your information hostage, so even if you don't subscribe, you will still be able to access the reports you already created using the same email and password.

Yes, but only one session can be signed on at a time. We recommend one account per person.

No, your personal information is not shared with any third parties.

We utilize industry best practices with Amazon Web Services data center and network architecture and use SSL encryption to keep your information safe.

We understand that you trust Assess to keep your team’s information and data secure, and we take responsible custodianship of your data very seriously.

Of course! We encourage you to tell your colleagues and friends. The more people there are on Assess, the faster we can iterate and improve to help you do better work.

If you encounter an error or bug while logged in the Assess web application your error will be automatically logged. You can also click on the speech bubble while logged in to submit a bug report. The more descriptive your bug report the better!

Log in to your account and click the speech bubble icon in the lower-right. A window will pop up where you can submit a feature request.

We use technology to operate with low overhead—efficiency and optimization are key—and then we pass those cost savings on to our customers. For more details, see our blog post on running a modern tech business.

Yes. Assess is is operated entirely through the cloud. To access your data offline, we recommend you download Excel exports of whichever files you’d like to see when not connected to the internet.

Assess is officially supported on Google Chrome. While Assess may run on other web browsers, Assess is best experienced on Chrome. Download Chrome for free here.

When we release a new version, your software will be automatically updated. With each new release Assess will inform you of the new features and fixes included in the latest version!

Certain browser extensions may slow down your experience with Assess. If you feel you are experiencing unusual performance issues we suggest disabling non-critical extensions running in your browser.